Three Stories Regarding Unliveble Conditions and Harassment

_{The following stories involve a single tenant who told me her story. I'm summarizing it here.}

Story One: Harassment

About half a year ago, the Manager came to apartment of tenant at about 9 PM and knocked very hard “scared the shit” out of the tenant. The tenant, a recently widowed mother, was afraid not knowing who was knocking so urgently to see what was the emergency. She went and opened the door only to be surprised by the Manager, half-naked in a bathrobe who immediately began screaming and shouting accusing the tenant of dropping her trash in front of the dumpster. In the midst of her accusations and rant she even yelled at her son. She forced the tenant and her son to go and clean it in the middle of the night.

The Manager made not point to clarify whose trash it was. In fact the trash, which consisted of a pregnancy test and Asian takeout, did not belong to neither the tenant nor her son. Nevertheless, they cleaned most of the mess.

Story Two: Sewage Flood and Unlivable Conditions

Roughly a year ago, issues with the pipes caused sewage to rise from the tenant's toilet and completely covered the bathroom and entered the master bedroom.

The tenant asked for a clean up crew to come and handle the clean up of the sewage. The Managers had cleaners come and clean up; unfortunately, the cleaning crew cleaned the carpet but not the bathroom. Moreover, in the process of starting to clean up the bathroom they removed some things that fell into the sewage in the bathroom.

The tenant complained that the job was left unfinished. After a dispute with the Manager, the cleaning team was sent back.

At this point, the carpet was still dirty and unsanitary. The tenant requested that the carpet be replaced, which was rebuffed by the Manager who said that that was the tenant’s responsibility. A year later, the carpet has yet to be replaced. A formal complaint has been registered with the City of Glendale.

Story Three: Hardwood Floor Issues and Unlivable Conditions

Over a year ago, the tenant's kitchen hardwood floor began to bubble and fringe. The tenant complained to the Management that it needed to be fixed. The Management didn’t even acknowledge the issue. Later the bubble burst, leaving splinters of hardwood exposed to the Tenant, her son, and her pets. Despite having tried to fix it herself, the tenant reports that she has tripped over it many times.

Up till this week, the issue has yet to even be acknowledged by the Management.